Frequently Asked Questions
1.When I upload an image it doesn't look like the original background
With foundation level processing the replacement background is based on the surrounding imagery - more advanced processing ability is available using techniques on the professional level
2.What makes the professional level better
On this level you can reprocess your images/clips with different intensity levels of Ghosting, you can also use the advanced 3d ghosting using two images taken at the same time from different angles
3.My replacement background looks a little fuzzy
Re Ghost your image, the program constantly learns new conditions
4.What do i need to do for 3d ghosting
You will need two camera shots taken at the same time from different angles of the same scene - the uploaded stereo shots will need to be in the same format and same density imagery/clips
5.I have my new ghosted image - but too much has been taken out -what can i do
Upload you original image again and re Ghost on a lower level, this is available on professional level
6.How do i upgrade
Go to your account and choose the next level up, the new subscription and account level will start immediately
7.How do i stop my subscription
Go to your account and choose cancel my subscription
8.My image taking a long time to ghost, is it stuck?
Some ghosting can take a long time, however if no response in 24 hours, the system will restart the process automatically
9.My Video/Clip is taking a very long time is this normal?
Yes the first time you upload a video clip it will take a long time - then your results will get progressively faster
